Architecting Digital Resilience. Automating Enterprise Continuity.

With over 7 years of enterprise operations leadership, I design bulletproof, high-availability infrastructures and disaster recovery (DR) frameworks. By blending ITIL-aligned operations with modern intelligent automation and autonomous AI agent systems, I ensure systems stay online and operations scale automatically.

7+ Years IT Ops
99.9% Uptime SLA
ITIL & DR Orchestration
Explore Experience Download CV
Erwin Alifiansyah Professional Headshot
01. Biography

About Me

I am a technical IT Operations & Resilience Leader with 7+ years of experience safeguarding enterprise infrastructures. Evolving from troubleshooting server environments to orchestrating high-availability systems and leading Change, Problem, and Resilience Management at PT Datacomm Diangraha, I specialize in keeping critical services uninterrupted.

My technical edge bridges structured engineering principles and modern cloud architectures. Leveraging a background in Telecommunication Engineering from Politeknik Negeri Jakarta, I translate complex network dynamics and transmission stability into resilient virtualization topologies (VMware, Zerto) and structured ITIL v4 operational frameworks.

I approach system failures as architectural optimization opportunities. Through proactive capacity modeling, deep Root Cause Analysis (RCA), and continuous risk assessment, I turn potential vulnerabilities into bulletproof infrastructure designs.

At the intersection of resilience and innovation, I design and build intelligent AI Projects, orchestrate autonomous AI Agents, and construct self-healing workflows via n8n automation. Leveraging vibe coding with AI, I combine developer agility with strict enterprise infrastructure standards.

SLA Safeguarding

Architecting active-active redundancies, clustering, and resilient failover configurations to guarantee 99.9% system uptime.

Continuous Improvement (PDCA)

Embedding ITIL v4 guidelines, ISO standards, and structured risk assessments to eliminate operational bottlenecks.

Unified Infrastructure

Integrating core network services (DDI) with enterprise hypervisors and modern multi-site replication engines.

DR & Continuity (ISO 22301)

Orchestrating Disaster Recovery plans, optimizing RTO/RPO metrics, and establishing ISO 22301 Business Continuity standards.

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Years Safeguarding Systems
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Industry Credentials
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Internal Promotions
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SLA Commitment
02. Interactive Simulation

Resilience & Automation Lab

Experience a real-time interactive simulation of IT service continuity, disaster recovery failover, and self-healing automated workflows. Select an operation to see how I architect systems to withstand outage scenarios.

Active Infrastructure Monitor
SLA: 99.98%
VMware ESXi Host Online
Production DB Cluster Online
n8n Automation Gateway Online
AI Operations Agent Online
Active Replication Zerto CDP (0.8s RPO)
Active Recovery Objective Nominal (Standby)
resilience-engine@erwnlf.dev:~
> Resilience simulator initialized. System status: NOMINAL.
> Monitoring replication pipelines, backup status, and host health...
03. Expertise

Skills & Capabilities

DR & Resilience Infrastructure

Disaster Recovery Planning (DRP) & BCP 95%
Zerto Continuous Data Protection (CDP) 90%
Veeam Backup & Replication 85%
RTO & RPO Target Optimization 90%
High Availability (HA) & Clustering 85%
Capacity Management & Monitoring 85%

System Engineering & OS

OS Administration (RHEL, Windows Server) 85%
Virtualization (VMware ESXi, vSphere) 80%
Core Network Services (DDI - DNS, DHCP, IPAM) 90%
L2/L3 Diagnostic Troubleshooting 85%

Service Management

Change & Risk Management 95%
Problem & Root Cause Analysis 90%
ITIL 4 Framework 90%
Internal Audits & PDCA Cycle 80%

AI & Automation

AI Projects & Agents Development 80%
Workflow Automation (n8n) 85%
Vibe Coding with AI 90%
04. Career History

Work Experience

IT Service Resilience Manager

at Datacomm Diangraha
Nov 2024 - Present Jakarta, Indonesia
  • Orchestrate capacity management and resource planning to ensure infrastructure scalability and cost efficiency.
  • Enforce and safeguard SLAs (99.9% uptime) across hybrid cloud infrastructures and enterprise managed services.
  • Design, simulate, and refine Disaster Recovery (DR) and Business Continuity (BC) programs to improve operational resilience.
  • Oversee enterprise backup strategies, multi-site replication, and automated failover testing using Zerto and Veeam.
  • Track service backlog and coordinate timely resolution with technical teams and stakeholders.
  • Maintain visibility into infrastructure health and service performance through reporting and follow-up actions.

Click to read more details...

Change & Problem Assistant Manager

at Datacomm Diangraha
Dec 2020 - Nov 2024 Jakarta, Indonesia
  • Spearheaded Change Management workflows, auditing high-risk infrastructure updates to minimize production downtime.
  • Led Problem Management and Root Cause Analysis (RCA) sessions, preventing recurring incidents and establishing long-term fixes.
  • Conducted comprehensive risk assessments for enterprise hardware, virtualization, and network configurations.
  • Worked closely with technical teams, service managers, and stakeholders to ensure smooth transitions and clear communication.
  • Prepared management reporting on change effectiveness, incident trends, and problem resolution progress.
  • Ensured compliance with internal audits, ISO standards, and ITIL v4 framework across all operational workflows.

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Assistant Change Manager

at Datacomm Diangraha
Dec 2020 - Apr 2021 Jakarta, Indonesia
  • Supported planning, scheduling, and governance of changes across IT systems and services.
  • Assessed implementation risk and potential service impact for proposed changes and requests.
  • Maintained accurate change records and ensured process compliance with internal standards and ITIL-aligned practice.
  • Coordinated service requests end-to-end to support timely fulfillment and resolution.

System Engineer

at Datacomm Diangraha
May 2019 - Dec 2020 Jakarta, Indonesia
  • Managed hybrid server environments, optimizing Red Hat Enterprise Linux (RHEL), Windows Server, and VMware ESXi.
  • Deployed and integrated core DDI services (DNS Bind9, DHCP ISC Kea, IPAM) for major telecom service providers.
  • Developed and implemented system architectures to support integration of hardware, software, and network components.
  • Collaborated with cross-functional teams on system enhancement and infrastructure initiatives.
  • Delivered L2/L3 troubleshooting for complex hardware failures, virtualization bottlenecks, and OS performance issues.

Click to read more details...

Service Desk Engineer (System)

at Datacomm Diangraha
Nov 2018 - May 2019 Jakarta, Indonesia
  • Served as the primary technical point of contact, resolving system-level incident tickets under strict SLA guidelines.
  • Diagnosed incidents, escalated complex issues, and tracked progress to ensure timely resolution.
  • Worked with system engineers and IT teams to maintain consistent service quality and user communication.
  • Monitored system performance and provided status updates to users and stakeholders.
  • Authored technical knowledge base articles and documented troubleshooting runbooks to accelerate resolution times.
05. Credentials

Certifications

Core IT

ITIL 4 Foundation

AXELOS / PeopleCert
Infrastructure

CompTIA Server+

CompTIA
DR Replication

ZCP: Enterprise Engineer (Zerto 9)

Zerto
DR Associate

Zerto Certified Associate

Zerto
Cloud & Backup

Cloud Tech Fundamental

Acronis
Audit & Compliance

Internal Audit Training ISO 22301

Bizplus.id (Based on ISO 19011:2018)
DR Cloud

ZCP: Cloud Service Provider

Zerto
Cybersecurity

Cybersecurity Infrastructure Assessment

Palo Alto Networks
Infrastructure

CompTIA CNIP

CompTIA
Networking

CompTIA Network+

CompTIA
06. Academic Background

Education

Politeknik Negeri Jakarta

Bachelor's Degree — Teknik Telekomunikasi
August 2015 — August 2018

Let's secure your operations & build system resilience.

Mari berkolaborasi untuk merancang infrastruktur yang tangguh. Hubungi saya untuk konsultasi ketahanan sistem IT, strategi Disaster Recovery, migrasi virtualisasi enterprise, atau peluang kerja sama profesional.

EMAIL erwnlf@gmail.com
LINKEDIN linkedin.com/in/erwinalif
LOCATION Bekasi, West Java, ID

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